0.00€
CheckoutTERMS OF SALE AND PURCHASE
The owner of the online store Zooexotika.ee
(hereinafter E-shop) is TERRARISTIKA OÜ (registry code: 12888060), Legal address
Koidu tn 4-4 Kesklinna district, Tallinn Harju county 10137.
Validity of sales contract, price and goods
information:
The terms of sale are valid when purchasing
goods from the E-store.
The prices of the products sold in the
e-shop are indicated next to the products. A fee for delivery of the goods is
added to the price.
The delivery fee depends on the location of
the buyer and the method of delivery. The delivery fee is displayed to the
buyer when ordering.
Information about the goods is provided in
the E-shop.
Placing an order
To order the goods, you must add the desired
products to the shopping cart. To place an order, fill in the required data
fields and select the appropriate method of product delivery. The amount of the
fee, which can be paid via a bank link or another payment solution, is then
displayed on the screen.
The agreement enters into force upon
receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered
due to the end of the goods or for any other reason, the buyer will be notified
as soon as possible and the money paid (incl. Delivery costs) will be refunded
immediately, but not later than within 14 days of sending the notice.
Delivery
Shipping costs are borne by the buyer and
the corresponding price information is displayed next to the shipping method.
Shipments within Estonia usually reach the
destination specified by the buyer within 2-5 working days from the entry into
force of the sales contract. Delivery outside Estonia takes place within 5-10
calendar days.
Out of stock and on-demand delivery time is
14-90 calendar days.
Right of Returns
After receiving the order, the buyer has
the right to withdraw from the contract concluded in the e-shop within 14 days
(depending on the products, the buyer may not have the right to withdraw, the
corresponding products and services must be listed and meet the conditions
listed in § 53 of the Law of Obligations Act).
The right of withdrawal does not apply if
the buyer is a legal person.
In order to exercise the 14-day right of
return, the ordered goods may not be used in any other way than is necessary to
verify the nature, characteristics and functioning of the goods in the manner
permitted for testing the goods in a physical store.
If the goods have been used for purposes
other than those necessary to ascertain the nature, characteristics and
functioning of the goods or have signs of use or wear, the Online Store has the
right to reduce the refundable fee according to the decrease in the value of
the goods.
In order to return the goods, an
application for withdrawal from the purchase of the goods must be submitted,
the form of which can be found here:
https://zooexotika.ee/index.php?route=account/return/add
no later than 14 days after receipt of the
goods.
The costs of returning the goods shall be
borne by the buyer, unless the reason for the return is the fact that the item
to be returned does not correspond to what was ordered (eg a wrong or defective
item).
The buyer must return the goods within 14
days of submitting the application or provide proof that he has handed over the
goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the
e-shop will return to the buyer immediately, but not later than 14 days after
receiving the withdrawal application, all fees received from the buyer on the
basis of the contract.
The e-shop may refuse to make refunds until
the item that is the subject of the contract has been returned or until the
buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a
delivery method different from the cheapest usual delivery method offered by
the Online Store, the E-shop does not have to reimburse the consumer for a cost
that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw
from the sale transaction and demand the return of the goods from the buyer if
the price of the goods in the E-shop is marked significantly below the market
price of the goods due to a mistake.
Right to lodge a claim
The e-shop is liable for non-compliance or
defect of the goods sold to the buyer, which already existed at the time of
delivery of the thing and which becomes apparent within up to two years from
the delivery of the goods to the buyer. If, within the first six months of
delivery of the thing to the buyer, it is presumed that the defect already
existed at the time of delivery of the thing. It is the responsibility of the
Online Store to rebut the respective presumption.
The buyer has the right to contact the
online store within two months at the latest by sending an e-mail to
kontor@terraristika.ee or by calling +37251993233.
The e-shop is not responsible for defects
that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the E-shop have
defects for which the E-shop is responsible, the E-shop will repair or replace
the defective goods. If the goods cannot be repaired or replaced, the E-shop
will return all fees associated with the sales contract to the buyer.
The e-shop responds to the consumer's
complaint in writing or in a form that can be reproduced in writing within 15
days.
Direct marketing and processing of
personal data
The
e-shop uses the personal data entered by the buyer (incl. Name, telephone
number, address, e-mail address, bank details) only to process the order and
send the goods to the buyer. The e-shop transmits personal data to the
companies providing the transport service in order to deliver the goods.
The e-shop will send newsletters and offers
to the buyer's e-mail address only if the buyer has expressed a wish by
entering the e-mail address on the website and has announced his / her wish to
receive direct mail notifications.
The buyer can cancel the offers and
newsletters sent to the e-mail at any time by notifying us by e-mail or by
following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has any complaints regarding
the Online Store, they must be sent to the e-mail address
kontor@terraristika.ee or call by phone: +37251993233
If the buyer and the E-shop are unable to
resolve the dispute by agreement, the buyer can turn to the Consumer Disputes
Committee. The procedural conditions can be viewed and the application submitted
here: https://k komis.ee/et/avalduse-esitteet. The Consumer Disputes Committee
is competent to resolve disputes arising from the contract concluded between
the buyer and the Online Store. The review of the buyer's complaint in the
commission is free of charge.
The buyer can turn to the European Union
Consumer Dispute Resolution Platform.