TERMS OF SALE AND PURCHASE
The owner of the online store Zooexotika.ee (hereinafter E-shop) is TERRARISTIKA OÜ (registry code: 12888060), Legal address Koidu tn 4-4 Kesklinna district, Tallinn Harju county 10137.
Validity of sales contract, price and goods information:
The terms of sale are valid when purchasing goods from the E-store.
The prices of the products sold in the e-shop are indicated next to the products. A fee for delivery of the goods is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the E-shop.
Placing an order
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
Delivery
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia usually reach the destination specified by the buyer within 2-5 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 5-10 calendar days.
Out of stock and on-demand delivery time is 14-90 calendar days.
Right of Returns
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days (depending on the products, the buyer may not have the right to withdraw, the corresponding products and services must be listed and meet the conditions listed in § 53 of the Law of Obligations Act).
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here: https://zooexotika.ee/index.php?route=account/return/add
no later than 14 days after receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the e-shop will return to the buyer immediately, but not later than 14 days after receiving the withdrawal application, all fees received from the buyer on the basis of the contract.
The e-shop may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the E-shop does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the return of the goods from the buyer if the price of the goods in the E-shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a claim
The e-shop is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within up to two years from the delivery of the goods to the buyer. If, within the first six months of delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to kontor@terraristika.ee or by calling +37251993233.
The e-shop is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the E-shop have defects for which the E-shop is responsible, the E-shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the E-shop will return all fees associated with the sales contract to the buyer.
The e-shop responds to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The e-shop uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The e-shop transmits personal data to the companies providing the transport service in order to deliver the goods.
The e-shop will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address kontor@terraristika.ee or call by phone: +37251993233
If the buyer and the E-shop are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The procedural conditions can be viewed and the application submitted here: https://k komis.ee/et/avalduse-esitteet. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.