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CheckoutPRIVACY POLICY
PROCESSING OF PERSONAL DATA
The chief processor of personal data of the
online store Zooexotika.ee is TERRARISTIKA OÜ (registry code: 12888060), Legal
address Koidu tn 4-4 Kesklinna district, Tallinn Harju county 10137.
What personal data is processed
name, telephone number and e-mail address;
delivery address of the goods;
Bank account number;
cost of goods and services and data related
to payments (purchase history);
customer support information.
For what purpose is personal data
processed?
Personal data is used to manage customer
orders and deliver goods.
Purchase history data (purchase date,
goods, quantity, customer data) is used to compile an overview of purchased
goods and services and to analyze customer preferences.
The bank account number is used to return
payments to the customer.
Personal data such as e-mail, telephone
number, customer name are processed to resolve issues related to the provision
of goods and services (customer support).
The IP address or other network identifiers
of the online store user are processed to provide the online store as an
information society service and to compile online usage statistics.
Legal basis
Personal data is processed for the purpose
of fulfilling the contract entered into with the customer.
The processing of personal data is carried
out in order to fulfill a legal obligation (eg accounting and settlement of
consumer disputes).
Recipients to whom personal data are
transmitted
Personal data is passed on to the online
store's customer support to manage purchases and purchase history and to solve
customer problems.
The name, telephone number and e-mail
address will be forwarded to the transport service provider chosen by the
customer. In the case of goods delivered by courier, in addition to the contact
details, the customer's address will also be provided.
Personal data may be transferred to
information technology service providers if this is necessary to ensure the
functionality of the online store or data hosting.
Security and access to data
Personal data is stored on servers located
in the territory of a Member State of the European Union or countries that have
joined the European Economic Area. Data may be transferred to countries whose
level of data protection has been assessed as adequate by the European
Commission and to US companies that are affiliated to the Privacy Shield
framework.
The employees of the online store have
access to personal data, who can access the personal data in order to resolve
technical issues related to the use of the online store and to provide customer
support services.
The Online Store implements appropriate
physical, organizational and IT security measures to protect personal data from
accidental or unlawful destruction, loss, alteration or unauthorized access and
disclosure.
The transfer of personal data to the
authorized processors of the online store (eg transport service provider and
data hosting) takes place on the basis of agreements concluded with the online
store and the authorized processors. Authorized processors are obliged to
ensure appropriate safeguards for the processing of personal data.
Access to and correction of personal
data
Personal data can be accessed and
corrections made to the online store's user profile. If the purchase has been
made without a user account, personal data can be accessed via klint support
(kontor@terraristika.ee or
https://zooexotika.ee/index.php?route=information/contact).
Withdrawal of consent
If the processing of personal data takes
place on the basis of the customer's consent, the customer has the right to
withdraw the consent by notifying the customer support by e-mail.
Preservation
When closing the customer account of the
online store, personal data will be deleted, unless such data needs to be kept
for accounting or for resolving consumer disputes.
If the purchase in the online store has
been made without a customer account, the purchase history will be stored for
three years.
In the event of a dispute over payments and
consumer disputes, personal data will be kept until the claim is met or the
limitation period expires.
Personal data required for accounting
purposes shall be kept for seven years.
Deletion
To delete personal information, contact
customer support via email. A request for erasure shall be answered no later
than one month and the period for erasure of data shall be specified.
Transfer
A request for the transfer of personal data
submitted by e-mail will be answered within a month at the latest. Customer
support identifies and notifies you of the personal data that is to be
transferred.